Frequently Ask Questions

We are diligently working on your request and may sometimes extend beyond the usual 24 to 48 hour timeframe. Rest assured, we will deliver your document before the weekend. Please avoid submitting the form multiple times, as it only delays processing.


Yes, this is completely normal. If you successfully submitted the Google form, your request has been received. There is no need to fill the form multiple times, as doing so only delays processing.


Apologies for the delay. To proceed with your notarization, kindly complete the form at the following link: https://legalepp.com/formpro

Once we receive your submission, our professionals will begin the process immediately. If we require any clarification, our team will contact you directly. If you have already filled out this form, please do not submit it again.

We are sorry to see you go but we respect your decision. Please complete the refund form at the following link so we can process your request promptly: https://legalepp.com/refund.

Sorry about that. Just fill the form again and insert the reason for doing so in the 'Additional Comment' section.

Apologies for the payment experience. We can begin the notarization process while you sort your payment later. To proceed with your notarization , kindly fill the following form: https://legalepp.com/formpro

Last Update – 7th September

As of Sunday, 7th September 2025, we have successfully cleared all backlogs and delivered notarized documents via email to all customers who placed orders between 31st August and 5th September. If you do not see the email in your inbox, please also check your promotions or spam folder. Should it still be missing, this may be due to an error in the email address provided or another technical issue. In such cases, kindly resubmit your details and proof of payment at legalepp.com/examine so we can promptly investigate.

We sincerely apologize for the delays in processing it. Earlier last week, we experienced an unexpected surge in urgent requests from final-year students, which temporarily impacted our customer response and delivery times. We deeply regret the inconvenience this caused and are grateful for your patience and understanding. For customers who still wish to request a refund, please use this link: legalepp.com/refund. Once again, we are truly sorry for falling short and remain committed to serving you better going forward.