Last Updated: Jan 10, 2023

Effective Date: Jan 10, 2023

1. INTRODUCTION

Welcome to LegalEpp (“LegalEpp,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your access to and use of our notary public services, website, digital tools, and related offerings (collectively, the “Services”). LegalEpp is headquartered in Ghana and serves individuals and organizations seeking accessible, professional notarial services.

2. ACCEPTANCE OF TERMS

By accessing or using our Services, you agree to comply with and be legally bound by these Terms, as well as our Privacy Policy. If you do not agree to these Terms, you may not access or use our Services.

3. DESCRIPTION OF SERVICES

LegalEpp provides digital and in-person notary public services designed to meet the legal documentation and certification needs of individuals, businesses, and professionals across Ghana. Our services include but are not limited to:

• Remote and in-person document notarization

• Electronic signing and verification

• Preparation and review of legal documents requiring notarization

• Guidance on document authenticity and compliance with Ghanaian laws

4. USER OBLIGATIONS

Users of our Services agree to:

• Provide accurate, complete, and lawful documents for notarization

• Confirm the identity of parties involved, where applicable

• Cooperate during identity verification processes

• Use the Services in accordance with Ghanaian law and not for any fraudulent or unlawful purpose

• Pay applicable fees in a timely manner

• Maintain confidentiality of personal credentials or session links provided

5. INTELLECTUAL PROPERTY

5.1 Client Materials

Users retain ownership of any original documents submitted. By submitting such documents, you confirm you have the legal right to do so and grant LegalEpp permission to process and notarize them.

5.2 LegalEpp Content

All platform materials, content, tools, branding, and technology remain the exclusive property of LegalEpp. You may not reproduce, distribute, or exploit any part of the Services without our written permission.

6. CONFIDENTIALITY

6.1 Mutual Obligations

Both parties agree to maintain the confidentiality of all sensitive and personally identifiable information exchanged during service delivery. Reasonable steps will be taken to safeguard all data.

6.2 Exceptions

Confidentiality obligations do not apply to information that:

• Becomes public through no fault of either party

• Was known prior to disclosure

• Is independently developed

• Must be disclosed under applicable law or court order

7. SERVICE DELIVERY AND MODIFICATIONS

7.1 Delivery Timelines

Timelines for notarization or document handling will be communicated prior to service commencement. Delays due to incomplete submissions or verification failures may affect delivery time.

7.2 Service Modifications

Requests to modify service scope must be made in writing. Additional costs or extended timelines will be communicated and must be approved by both parties before implementation.

8. WARRANTY AND DISCLAIMERS

8.1 Service Warranty

LegalEpp warrants that:

• All services are performed by certified professionals

• Documents are handled with diligence and in accordance with Ghanaian legal standards

• Tools used for electronic notarization meet regulatory compliance

8.2 Limitations

LegalEpp does not guarantee outcomes outside its control, such as acceptance of notarized documents by third parties. All services are provided “as is,” without warranties beyond those explicitly stated.

9. LIMITATION OF LIABILITY

9.1 Liability Cap

Our total liability is limited to the fees paid for the specific service giving rise to the claim. We are not liable for indirect, incidental, or consequential damages, except in cases of gross negligence or willful misconduct.

9.2 Indemnity

You agree to indemnify and hold LegalEpp harmless from any claims arising from:

• Improper or unlawful use of the Services

• Submission of fraudulent or unverified documents

• Breach of these Terms

10. TERMINATION

10.1 Termination Rights

Either party may terminate the service relationship under the following conditions:

• Breach of these Terms

• Failure to comply with identity or document verification

• Prolonged force majeure event (beyond 60 days)

10.2 Effects of Termination

Upon termination:

• All outstanding fees become due

• Work in progress may be delivered in its current form

• Confidential materials must be returned or destroyed

• Applicable clauses of these Terms will survive termination

11. DISPUTE RESOLUTION

11.1 Mediation

The parties agree to attempt in good faith to resolve any disputes through mediation prior to initiating legal proceedings. Costs of mediation will be equally shared.

11.2 Governing Law

These Terms are governed by and construed under the laws of the Republic of Ghana. Disputes shall be resolved in the courts of Ghana, and the prevailing party may recover reasonable legal fees.

12. GENERAL PROVISIONS

12.1 Assignment

You may not assign or transfer your rights under these Terms without prior written consent from LegalEpp.

12.2 Severability

If any provision is found to be invalid, the rest of the Terms remain enforceable and effective.

12.3 Entire Agreement

These Terms, along with our Privacy Policy, constitute the full agreement between you and LegalEpp. No oral or prior written agreements apply unless explicitly incorporated.

13. REFUND POLICY

We aim to provide reliable and satisfactory services. You may request a refund under the following conditions:

13.1 Eligibility

Refunds are available within 30 days of service if:

• You provide a valid reason and supporting documentation

• The service has not been completed or materially failed to meet the description

13.2 Non-Refundable Services

The following are non-refundable unless proven defective:

• Completed notarizations

• Digital downloads once accessed

• Personalized services once rendered

13.3 Processing

If approved:

• Refunds will be processed within 7–10 business days

• Refunds will be made to the original payment method

13.4 Denials

Refunds may be denied if:

• Misuse of services is evident

• Eligibility requirements are unmet

• There is suspected abuse of the refund policy

To request a refund, email us at [email protected] with:

• Full name and order number

• Detailed explanation of the issue

• Any relevant supporting documents

14. CONTACT INFORMATION

For questions, support, or legal concerns, contact us at: info@legalepp.com